Improving the Customer Experience:
Going Beyond Satisfaction to Deliver Thrill
Customers are expecting more from their suppliers. Companies that deliver superior experiences are rewarded with more loyal customers. And studies have shown that, on average, loyalty-leaders outgrow their competitors by more than two times.
In Berlin Packaging's new White Paper, Improving the Customer Experience: Going Beyond Satisfaction to Deliver Thrill, we discuss practical ways to understand and improve the customer experience. Read More
In the News
Berlin Packaging has a new financial partner. After seven years working with Investcorp, Berlin recently signed an agreement to partner with Oak Hill Capital Partners. You can read the press release here.
For decades, Berlin has won in the marketplace with our superior Hybrid Packaging Supplier approach wrapped in our time-tested operational excellence. This is still our plan going forward, and our new partner is eager to make investments that will add to our depth and breadth of capabilities.
In the meantime, the relationship between our customers and Berlin is business as usual. This means:
No changes to the products you buy,
No changes to the prices you pay,
No changes to the services we offer, and
No changes to the team you work with.
We look forward to continuing to grow together.
TDG: New Marking & Labeling Requirements
Transport Canada published a final rule in early July, harmonizing some of the differences between the 49 CFR and TDG. The new rules became effective July 15, 2014. Read More
New Transport Canada Regulations in Effect
Transport Canada issued updates to its regulations to incorporate new standards as well as to incorporate several revised standards already in the regulations. Read More
New Lithium Battery Rules Final
PHMSA, in consultation with the Federal Aviation Administration (FAA), has modified the requirements governing the transportation of lithium cells and batteries.